Migrant patients’ satisfaction with health care services: a comprehensive review

Abstract

Objectives and methods: We sought to determine immigrants’ level of satisfaction with health care services
in western developed countries. A comprehensive literature search was conducted to identify all relevant
studies that assessed patient satisfaction among this population subgroup. As the research encountered
different methods and settings, results were synthesized in a narrative form.
Results and conclusions: The search process yielded 54 potentially relevant (published) studies. 26 of them
were excluded for reasons presented in the section Exclusion criteria. The remaining 28 were retained for
analysis. Usually, immigrant patients showed lower satisfaction levels with western health services.