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Web-mediated Stakeholder Communication in the Biotech Industry: the Discursive Construction of Dialogic Illusion

Paola Catenaccio

Abstract


The study investigates dialogic strategies in selected corporate communication of the biotech giants Monsanto and Bayer. Both companies have had to repeatedly face criticism on the part of activists and biotech-averse consumers. In order to win consumer trust and gain social legitimation, the companies have put considerable effort into building forms of stakeholder dialogue, resorting, to this end, to computer mediated communication as the preferred means of interaction. Monsanto’s and Bayer’s commitment to engage dialogically with their audiences provides a set of ideal materials for testing if and to what extent new technological affordances are used by companies in the service of stakeholder dialogue on potentially controversial themes. The study analyzes the communicative coordinates and rhetorical organization of communication in two distinct sets of documents – Monsanto’s dedicated “Conversation” website section, and Bayer’s “Transparency Initiative” introductory video. The methodological toolkit used for the analysis is discourse-analytical in focus and draws on tools developed within Systemic Functional linguistics for the analysis of interpersonal resources, and on pragmadialectics for the exploration of the argumentative and rhetorical strategies deployed in the service of persuasion in respect of corporate goodwill/commitment in the face potentially oppositional discourse. The analysis highlights the challenges posed by dialogic overture on controversial issues, and suggests that a tension exists between transparency/openness and discursive foreclosure/gatekeeping which is very hard for companies to negotiate.


Parole chiave

stakeholder dialogue; discourse analysis; CMC interaction; biotechnology debate

Full Text

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DOI: https://doi.org/10.13130/2035-7680/10751

NBN: http://nbn.depositolegale.it/urn%3Anbn%3Ait%3Aunimi-23493

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Altre modernità/ Otras modernidades/ Autres modernités/ Other Modernities            ISSN 2035-7680 Università degli Studi di Milano

 

UNIMI, Dipartimento di Lingue e letterature straniere

UNIMI, Dipartimento di Scienze della Mediazione Linguistica e di Studi Interculturali

 

Licenza Creative Commons

Questa opera è pubblicata sotto Licenza Creative Commons.

 

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