The Third Wave of Human Computer Interaction: From Interfaces to Digital Ecologies

Sebastiano Bagnara; Simone Pozzi

doi:10.54103/2531-5994/31200

Autori/Autrici

Sebastiano Bagnara Istituto di Scienze e Tecnologie della Cognizione, CNR http://orcid.org/0000-0002-5770-7205
Simone Pozzi Istituto di Scienze e Tecnologie della Cognizione - CNR http://orcid.org/0000-0003-1654-5956

DOI:

https://doi.org/10.54103/2531-5994/31200

Parole chiave:

human-computer interaction, interaction design, interface, touchpoints, service design

Abstract

This is an historical moment where machines play an increasing role in all the aspects of human life, with the digitisation of nearly everything and the increasing automation of sectors that were traditionally human-centred. In this contribution we present the forms of innovation that characterise this period, using a distinction introduced by Verganti. We then review the role that the discipline of human-computer interaction can play (and have traditionally played) in this scenario. We end the contribution by highlighting how the complexity of the current situation demands for a discipline that can assist in identifying the questions to be answered, rather than in solving well-defined problems.

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